Refund & Cancellation Policy

1.1 Self-Service Cancellation

You may cancel your AspireFit subscription at any time directly through your Account settings under the Billing & Subscription management section, or by submitting a written cancellation request to billing@aspirefit.in.

1.2 Timing and Renewal Cut-Off

To avoid recurring charges for the subsequent billing cycle, cancellation requests must be completed at least twenty-four (24) hours prior to the scheduled renewal date. Once canceled, automatic renewal will be disabled immediately, and no further automatic charges will be applied to your payment method.

1.3 Continued Access Until Period End

Following cancellation, your subscription remains active and you will retain full access to your paid tier and features until the conclusion of your current prepaid billing period (whether monthly or annual). We do not terminate access immediately upon cancellation unless specifically requested in writing.

2.1 Standard Policy: Non-Refundable

Except as explicitly provided in this Policy or mandated by applicable statutory consumer protection regulations, all recurring subscription fees paid to AspireDev are strictly non-refundable. We do not issue cash refunds, partial credits, or prorated reimbursements for unused days, early cancellations, or feature underutilization during an active billing cycle.

2.2 14-Day Initial Satisfaction Guarantee (New Annual Subscriptions)

We want you to feel completely confident when onboarding your facility to AspireFit. For first-time subscribers who purchase an annual plan, we offer a fourteen (14) calendar day satisfaction guarantee from the date of initial purchase:

• Eligibility: Applies exclusively to first-time annual plan purchases for new gym facilities. It does not apply to renewals, plan upgrades, monthly subscriptions, or add-on modules.
• Notice Period: Written refund requests must be submitted within fourteen (14) calendar days of the initial transaction timestamp.
• Outcome: Upon approval, we will issue a 100% refund of the annual software subscription fee paid. Access to the paid tier will conclude immediately upon refund processing.

2.3 Plan Downgrades

If you choose to downgrade your subscription tier (for instance, reducing the number of active member records or removing optional modules), the revised pricing will take effect at the beginning of your next billing cycle. No retroactive credits or refunds are provided for the difference between tiers during the current cycle.

3.1 Duplicate Charges & Technical Errors

In the unlikely event that you are charged multiple times for the same billing cycle due to a technical anomaly, gateway timeout, or processing error, AspireDev will promptly refund the duplicate charge in full.

Please notify us at billing@aspirefit.in within thirty (30) days of the transaction date with proof of the duplicate debit (such as bank or card transaction identifiers).

3.2 Extended Service Unavailability

While AspireDev maintains enterprise-grade cloud uptime standards, if our core management Services suffer continuous, verified platform unavailability exceeding forty-eight (48) consecutive hours (excluding scheduled maintenance windows communicated in advance or unavailability caused by external cloud hosting or internet infrastructure outages), impacted facility operators may request a pro-rated billing credit toward their next invoice.

4.1 Free Trials & Live Demonstrations

We provide free trial periods and interactive live demonstrations so facility operators can evaluate AspireFit's capabilities before committing financially. During a free trial, you are under no obligation to subscribe to a paid plan.

If your trial is configured to convert automatically into a paid plan, you must cancel prior to the trial expiry date to prevent the initial billing charge. Charges incurred upon trial conversion are subject to the standard subscription terms outlined in Section 2.

4.2 Discounts & Promotional Credits

Promotional codes, referral credits, and partner vouchers provided by AspireDev have no cash value, are non-transferable, and cannot be redeemed for cash or refunded under any circumstances.

5.1 Implementation & Integration Services

One-time setup fees, data migration services, dedicated onboarding assistance, or custom biometric device integration fees cover manual engineering hours and technical resources. Once implementation services have commenced or technical integration has been executed, setup and onboarding fees are strictly non-refundable.

5.2 Third-Party Biometric Hardware Devices

AspireFit integrates with compatible biometric attendance machines and access control hardware (such as ESSL, Timmy, or ZKTeco devices). AspireDev is a software provider and does not manufacture hardware equipment.

Physical hardware purchases, device replacements, repairs, and hardware warranties are governed solely by the respective manufacturer or authorized equipment vendor. AspireDev does not accept hardware returns or issue refunds for third-party biometric machinery.

AspireFit provides operational software, member databases, and attendance tracking tools for gym and fitness center operators. All financial transactions between an individual gym member and a fitness facility (including membership plans, personal training packages, guest passes, or locker fees) are strictly governed by the commercial agreement between the gym member and the facility operator.

• No Intermediary Liability: AspireDev is not a party to transactions between facility operators and gym members, and does not hold or disburse member funds.
• Member Refund Inquiries: Any refund requests, disputes, or membership cancellations by gym members must be directed to and resolved by the respective gym or studio management.
• Facility Responsibility: Facility operators are solely responsible for establishing, communicating, and honoring their own member refund and cancellation policies in accordance with applicable consumer laws.

To request a refund under the qualifying conditions specified in this Policy, please follow these steps:

1. Submit an Email: Send an email to billing@aspirefit.in with the subject line: Refund Request - [Your Facility Name].
2. Provide Required Information: Include your registered account email, gym/facility name, the specific invoice number or transaction ID, date of payment, and a detailed explanation of your refund request.
3. Review and Evaluation: Our billing team will evaluate your request in accordance with this Policy and reply within two to three (2–3) business days.

Once a refund request is reviewed and approved by AspireDev, the following processing terms apply:

• Original Payment Method: Refunds are issued exclusively back to the original method of payment (credit card, debit card, net banking, or UPI) used when purchasing the subscription. We do not issue cash refunds, paper checks, or refunds to third-party bank accounts.
• Bank Processing Time: Upon initiation by AspireDev, the refund will typically reflect on your bank or credit card statement within five to ten (5–10) business days, depending on your financial institution and payment gateway clearance cycles.
• Currency Fluctuations & Gateway Fees: Refunds are processed in the currency in which the original transaction occurred. AspireDev is not responsible for any international transaction fees, conversion charges, or currency exchange rate differences imposed by your issuing bank.

We are committed to resolving any billing questions, discrepancies, or concerns fairly and expeditiously. We encourage facility operators to contact our billing team directly at billing@aspirefit.in before initiating a formal dispute or chargeback with your bank or credit card provider.

In the event of an unjustified chargeback or payment dispute, AspireDev reserves the right to temporarily suspend access to your Account and associated Services while the dispute is investigated. Reinstatement of suspended accounts may require settlement of outstanding balances along with any dispute handling fees incurred.

AspireDev reserves the right to revise or update this Refund & Cancellation Policy from time to time to reflect modifications in our service offerings, industry practices, or applicable statutory requirements.

When changes are made, we will revise the "Last revised" date at the top of this page. Any updated policy becomes effective upon posting. Your continued use of the Services following the posting of an amended Policy indicates your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please reach out to our billing team: